Returns & Exchanges
At OOTO CLOTHING, we want you to love your fit; if you are not completely satisfied, we offer hassle-free returns and exchanges within 30 days of delivery. All items must be returned in their original condition with tags attached to be eligible for a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Pack Your Items
Securely place the unworn garments back into their original packaging and include the packing slip provided in your shipment.
- 3.Attach Shipping Label
Print the prepaid return label generated by our portal and affix it to the outside of your package, ensuring no previous labels are visible.
- 4.Drop Off and Track
Drop off your package at any authorized carrier location and keep your receipt for tracking; we will process your refund within 5-7 business days of receipt.